Privacy Policy:

French Click Limited is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at sales@frenchclick.com.

Information collected:
FrenchClick.co.uk collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. Use of your information and your preferences We will use your information to provide and personalise our service. We will also use your contact details to communicate with you if required about any order you have placed with us. When you become a registered FrenchClick.co.uk user, you will be offered to opt in to receive promotional material and news from us. You can choose to opt in or out at any time from the your account settings via our website. We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose please don't opt in on registration. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information:
We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies:

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

• Your consent status or the withdrawal of consent
• Your anonymised IP address
• Information about your Browser
• Information about your Device
• The date and time you have visited our website
• The webpage url where you saved or updated your consent preferences
• The approximate location of the user that saved their consent preference
• A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

Access rights:
You have a right to access the personal data that is held about you. To obtain a copy of the personal information FrenchClick.co.uk holds about you, please call or email us, you can also write to us at the following address: Unit 12 Chelsea Fields Industrial Estate London SW19 2QA enclosing your postal details. Last update: 20/10/23.

Security Policy & Information:

French Click uses Opayo and PayPal to process our online debit and credit card payments. Opayo are an internationally respected Internet Payment Service Provider. They provide the software to enable our website to take secure online credit and debit card payments. French Click does not store any of your debit or credit card details on our databases.

3D Secure:
3-D Secure was developed by Visa and Mastercard to guard you against unauthorised use of your card while shopping online with participating merchants. It works on the same principle as chip and pin and once enrolled you'll have the added confidence knowing that MasterCard SecureCode or Verified by Visa performs an extra authentication step to protect your account from unauthorised users online.

How Does It Work?
If your card issuer is part of the scheme, you will be asked to enroll once you get to the checkout stage on our website. You will be passed over to a page on your card issuer's website by a secure link to create a password. This communication is secure and is between you and your card issuer, your information is never shared with the merchant. Once you have enrolled and chosen your personal secure code with your card issuer you will never have to register your card again. Instead, every time you shop online with a participating online merchant the MasterCard SecureCode or Verified by Visa window will automatically open and ask for your secure code just like you would be asked to input your pin number in a store. Once you have entered your SecureCode your identity is confirmed with your card issuer and your purchase is completed. Since the introduction of 3D Secure card fraud has dropped considerably so register now to safeguard your card and give you peace of mind when ordering online. For more information, visit the MasterCard SecureCode or Verified by Visa websites, or contact your bank directly.

Opayo security statement:
The Opayo payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data including customer details and credit card information. Their internet facing web servers are certified by VeriSign, this ensures that no third parties can impersonate Opayo to obtain secure information.

Opayo transaction security:
The transfer of your details from French Click to Opayo is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Opayo Security for the customer:
Any communication between the customer and Opayo is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

How does Opayo verify credit card information?
Opayo validates your credit card by checking the details you entered on the French Click payment page. This includes your billing name and address; this should be as it appears on your credit card statement. Opayo also check the Card Verification Value (CV2), this is the additional 3 or 4 digit security code found on the signature strip on the back of your card.

Opayo data storage:
All data stored on Opayo systems is held on encrypted and highly secured databases. Opayo are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

When is my card charged?
We charge your debit or credit card on the day your order is shipped.

For more information please see www.opayo.co.uk