Frequently Asked Questions
Q. Do You Have a Shop?
A. No, But you can order online and collect from the warehouse. There is a collection option on the checkout page.
Q. How can I get a more accurate delivery time for my Order?
A. If you live in our London deliver area please give us a call / E-Mail on the morning of your delivery and we will be able to give you a more accurate delivery time within your delivery slot. If you are outside of London you will receive e-mail updates from our courier.
Q. Can I collect my order at your warehouse in SW8
A. Yes, please select the "collection from warehouse" delivery option on the checkout page and we will arrange a day / time for you to collect.
Q. How can I view the site in French?
A. Please Click on the French Flag in the top right corner to switch the website in to French, clicking the UK flag will revert the site back to English. Some pages are still being translated and will be finished shortly.
Q. How can re-order the same items easily?
A. You can fill your basket with an entire previous order by going to https://www.frenchclick.co.uk/account.aspx view your order / billing history and clicking the re-order link under the order that you want. This will replace anything you currently have in your basket with the previous order. You need to be logged in to use these features. The express list will keep a list of items that are frequently purchased and you can copy items from the express list directly to your shopping basket.
Q. Why does your website ask for a start date for my Maestro card when it doesn’t have one?
A. If your card does not have a start date please ignore the option on the checkout page. It will not be checked by the bank and your transaction will be allowed to go through normally.
Q. Can you Get “XXXXX” Product for me?
A. Please fill in our product suggestion form and we will let you know. We have a large range of products available to us. The form can be found here
Q. Do you have a Commercial Product List?
A. Yes we do. We currently supply a number of Delicatessens and restaurants. Please get in touch and we will E-Mail you the latest list.
Q. Why does my Invoice not show my xx% Discount
A. Our Discounts are calculated as a payment towards the invoice total when the invoice has been paid the discount will no longer be visible. Please check your card statement and get in contact if you are concerned.
